Buying, Selling and Part Exchange

How can I know if the bike is the right size for me?

We understand the importance of a proper bike fit. Our team will guide you through the process, ensuring you select the right size based on your measurements and riding preferences. Where possible, we will put a range of heights that the bike will suit.

Are the bikes on your website in good condition?

All our second-hand road bikes undergo a comprehensive inspection by our experienced technicians. We guarantee the quality and functionality of each bike we sell. Any imperfections will be included in the description for each bike.

I live abroad, can I still buy a bike from you?

Yes, we accept payments in multiple currencies, including but not limited to USD, EUR, GBP. Please contact us for further details.

What is part exchange/trade in?

Part exchange or trade-in allows you to exchange your current bike for a new one, with the value of your old bike deducted from the purchase price.

Will you buy/part exchange any bike?

We evaluate each bike individually. Contact us with details about your bike, and we'll provide you with a fair assessment. We ask for the bike to be valued at a minimum of £300 for a part exchange and £500 for a sale.

Does my bike have to be in perfect condition to get a quote?

While we prefer bikes in good condition, we consider bikes of all conditions for trade-in. Contact us for an assessment.

Does my bike need to be cleaned and serviced before selling to you?

While it's not mandatory, presenting a clean and well-maintained bike can potentially increase its value. If the bike is not clean, we may deduct some money of the value of the bike as a cleaning fee.

How do you value my bike?

Our pricing is based on various factors including the original price, brand, model, condition, and market demand of the bike.

We use our 10+ years of experience in the industry to value your bike fairly.

We adjust the price based on the condition of the parts. We scan all online sources, sellers, stores, and distributors for the latest prices.

What if I live far and can't bring the bike to you?

We offer options for remote assessment. Contact us to discuss alternative arrangements. And we arrange collection within a week if you agree to the sale or part exchange.

How do I get paid?

We offer various payment methods including bank transfer, cash, PayPal, or in-store credit.

Warranty, Shipping and Returns

What is your warranty?

All bikes are sold with a 30 day warranty, we stand behind the quality of our bikes. Our warranty ensures your peace of mind, offering protection against unforeseen issues.

Do you ship worldwide?

We ship internationally. However, there may be restrictions in certain regions. Contact us for further information.

Can I track my order?

Once your order is processed, you'll receive a tracking number to monitor its status.

How much does delivery cost?

We charge a flat rate of £50 for delivery within the UK. For international shipping we usually charge around £150 but can vary so get in touch to discuss options.

How do you package the bikes when shipping?

We take utmost care in packaging to ensure your bike arrives safely. Our packaging is designed to withstand the rigors of shipping.

Do you accept returns?

If you're not satisfied with your purchase, please refer to our returns policy for detailed instructions on how to initiate a return.

Klarna

1. What is Klarna and how does it work?

Klarna is a payment service that allows you to buy now and pay later in installments or within a certain timeframe. When you choose Klarna at checkout, you can split the cost of your purchase into manageable payments or pay in full later.

2. Can I use Klarna to purchase high-end second-hand road bikes from your website?

Yes, we offer Klarna as a payment option for all purchases on our website, including our high-end second-hand road bikes.

3. What are the benefits of using Klarna for buying second-hand road bikes?

Using Klarna offers flexibility in payment options. You can spread the cost of your purchase over several months with no interest or fees, making it easier to afford that dream road bike.

4. How do I apply for Klarna?

Applying for Klarna is simple. At the checkout, select Klarna as your payment method and follow the prompts to apply. Approval is quick, and you'll receive an instant decision.

5. Are there any fees or interest associated with using Klarna?

Klarna offers several payment options, including interest-free installments and a "Pay in 30 Days" option, which allows you to pay the full amount within 30 days with no interest or fees. However, if you choose to pay over a longer period, there may be interest charges applied.

6. Is Klarna safe and secure to use?

Yes, Klarna is a trusted and secure payment service. They use encryption technology to protect your information and offer Buyer Protection, which means you won't be held responsible for unauthorized purchases.

7. What happens if I return my second-hand road bike purchased with Klarna?

If you return your purchase, Klarna will issue a refund or adjust your payment plan accordingly, depending on the terms and conditions of the return policy.

8. Can I manage my Klarna account online?

Yes, you can manage your Klarna account online or through the Klarna app, where you can view your purchases, make payments, and manage your payment plans.

9. Who can I contact if I have questions or issues regarding Klarna?

If you have any questions or encounter issues regarding Klarna, you can contact their customer service team directly through their website or app. Additionally, our customer support team is available to assist you with any inquiries related to your purchase.

PayPal

1. How can I use PayPal to purchase a high-end second-hand road bike from your website?

To utilize PayPal for your purchase, simply select PayPal as your payment option during checkout. You'll be redirected to the PayPal website to complete the transaction securely.

2. Is PayPal a safe payment method for buying high-end items like road bikes?

Yes, PayPal is renowned for its robust security measures, including encryption technology and fraud prevention tools, ensuring your transactions are safe and secure.

3. Are there any additional fees associated with using PayPal for my purchase?

As a buyer, you typically won't incur any extra fees when using PayPal on our website. However, please review PayPal's policies for any potential charges related to currency conversion or international transactions.

4. Can I use PayPal Credit to finance my purchase of a high-end road bike?

Yes, PayPal Credit offers financing options that may be available for your purchase, subject to approval. You can select PayPal Credit as your payment method during checkout and follow the prompts to apply.

5. What if I encounter any issues with my PayPal payment or transaction?

If you experience any problems or have questions regarding your PayPal payment, feel free to reach out to our customer support team. We'll be happy to assist you in resolving any issues promptly.

6. Does PayPal offer buyer protection for my purchase of a second-hand road bike?

Yes, PayPal provides comprehensive buyer protection, offering a refund for eligible purchases if they don't arrive as described or are significantly different from the seller's description. Be sure to review PayPal's buyer protection policies for full details.

7. How long does it take for a PayPal payment to process?

PayPal payments typically process instantly. Once your payment is confirmed, we'll begin processing your order, and you'll receive a confirmation email with your order details shortly afterward.

8. Can I use PayPal for international purchases of second-hand road bikes?

Yes, PayPal is widely accepted internationally, allowing you to make purchases from our website regardless of your location. Just ensure that PayPal is available in your country and that your account is set up for international transactions if necessary.

9. Are there any restrictions on using PayPal for buying high-end road bikes?

While PayPal is generally accepted for most purchases, some restrictions may apply depending on your location or specific circumstances. We recommend reviewing PayPal's terms of service or contacting PayPal directly for any clarification on usage restrictions.

10. What happens if I need to return a road bike purchased using PayPal?

If you need to return a bike purchased through PayPal, our standard return policy applies. Once we receive the returned item and verify its condition, we'll initiate a refund through PayPal according to our refund procedures.